At Gabriella Shots, we want you to be fully satisfied with your purchase of photography accessories, cameras, and lenses. Please read our return and refund policy carefully.
Returns
- We accept returns for items that are damaged, defective, or incorrect.
- To initiate a return, please contact us at [email protected] within 7 days of receiving your order.
- Items must be unused, in their original packaging, and include all accessories and documentation.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed as cash on delivery adjustments or via the original delivery method, as applicable.
- Please note that shipping charges are non-refundable.
Exchanges
- If you receive a defective or wrong item, we will gladly exchange it for the correct product at no additional cost.
- Exchanges must be requested within 7 days of receiving your order.
Non-Returnable Items
- Items that have been used, damaged by the customer, or missing original packaging and accessories cannot be returned.
How to Contact Us
For any questions or to initiate a return or exchange, please contact us at [email protected].